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Customer Service

Upon receipt of your order, in stock merchandise is processed and ready for shipping within 3 business days. Effective January 2014, TerraFrog Athletic Wear moved to a flat rate shipping model. As a result, we are now able to offer our customers the lowest shipping rates possible.  

TerraFrog Clothing Corp. uses Ground Shipping. We all love the convenience of air shipping, but the environmental costs are significant. Airplanes emit more greenhouse gases per mile than ground transportation. From a carbon emissions perspective, ground parcel shipping is optimal.

Shipments outside of Canada may be subject to import duties, VAT and other fees, which are the sole responsibility of the purchaser. Shipping charges are per delivery address and do not include duty or taxes, which must be paid by the recipient of the package. Please note that the delivery dates for international shipments may be delayed due to custom regulations.

 

 

We do not share any personal information or cookies with any third parties. It is important to TerraFrog Athletic Wear that customers are comfortable about doing business with us. We want you to have confidence that your privacy will be protected when you take advantage of all that the Internet has to offer.

Terrafrog.com uses a browser feature known as a cookie. A cookie is a small data file that is stored by your Web browser on your computer. Cookies contain information such as login or registration information, online "shopping cart" information, user preferences, etc. This data is not used individually, but is aggregated and only used to tailor our website to better meet your interests and preferences.

TerraFrog Clothing Corp. will ask you to provide information when you establish or update an account, sign up for our newsletter, enter a contest, or shop online. Categories of information collected include name, address, e-mail address, order information, telephone number, credit card information (when placing an order) and any messages or reminders that you create. We do not share this information with any third parties. The information that you provide is used exclusively for the purpose of fulfilling your order and making your buying experience a success.

TerraFrog Clothing Corp. offers you a secure online shopping experience. Our site is actively monitored, 24 hours a day, to ensure that we are always open, safe and ready for shopping. Terrafrog.com utilizes technologies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication. To help you shop securely, Terrafrog.com only accepts orders from Web browsers that use Internet Explorer 3.0 or higher, Netscape Navigator 3.0 or higher, Firefox 1.0 or higher, or Safari 1.0 or higher. While we implement the above security measures on this site, you should be aware that 100% security is not always possible. If you have questions, comments or concerns regarding TerraFrog’s Online Store security, please contact us.

 

 

TerraFrog Clothing Corp. takes great pride in our customer driven return and refund policies. If for any reason you are dissatisfied with a purchase, we will assist you to obtain a prompt refund or exchange. Just contact us and tell us the reason for the return and we will send you a return authorization number. Please note that items that are returned to TerraFrog Clothing Corp. without an authorization number will not receive credit. 

Refunds will be credited in the same form as they were paid. We ask that you kindly allow two billing cycles for your refund to appear on your credit card statement. Please note that you are responsible for all shipping and handling costs, as well as duties on international orders when applicable.

Terms and Conditions:

  • Returns and exchanges must be postmarked no later than 30 calendar days after the order was placed (30 days for refund. 60 days for exchange).
  • Your original invoice must accompany your returned item(s).
  • All returned items must be in their original state.
  • Your return authorization number must be enclosed in your return package.
  • We recommend sending returns via insured, traceable mail to ensure safe delivery. TerraFrog Clothing Corp. is not responsible for lost return shipments.

 

 

 

At Terrafrog.com you are welcome to either register an account or checkout as a guest.Registering an account with us has many benefits:

Express Checkout:
Enjoy our quick, one-step checkout process when you enter and activate your secure billing, shipping and credit card payment settings.

Address Book:
Save your shipping addresses in your personal address book.

Wish List:
The perfect place to save all your favorites. Keep it for yourself or send it to a friend.

Exclusive Newsletters and Special Offers:
When you sign up for our Newsletters, we will send you exclusive news about special offers and products. If at any time you would like to stop future delivery of TerraFrog Email, please go to the My Account link and click the Newsletter box to unsubscribe.

 If you choose to leave the site without checking out, your shopping cart will be cleared. That means the next time you come to visit Terrafrog.com, the items will not be in your shopping cart. The items that you choose will be placed back onto our virtual shelves so other consumers have the opportunity to make a purchase. Because Terrafrog.com sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!

If you have forgotten your password and are a registered member of Terrafrog.com, we can quickly retrieve your account information for you. Simply click on Forgot your Password, which can be found in the Log In/Out section. You will be directed to answer a security screening question and your password will be promptly sent to the email address with which you registered.

To update your account information, simply click on My Account and you can update your email address, billing information, newsletter preferences, personal address book or password.

 

 

TerraFrog Clothing Corp. accepts the following methods of payment:

  • Visa
  • MasterCard
  • Paypal

All prices presented throughout our online store are in Canadian dollars (CAD). Canadian orders will include all applicable Federal and Provincial taxes at checkout.

As TerraFrog Clothing Corp. does not charge Canadian taxes on any US and International orders, these orders may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country's custom policies, please contact your local customs office.

Occasionally, TerraFrog Clothing Corp. offers special promotions which can be redeemed using a coupon code. This coupon code is usually given to you, the customer, via email if you are registered to receive TerraFrog Newsletters. If you have a coupon code from TerraFrog Clothing Corp., please enter the coupon code towards the bottom of the checkout page in the Coupon Code Field.

 

 

A TerraFrog receipt is emailed to you immediately upon checkout completion. You also have the ability to print an on-screen order summary and receipt.

Order status is presently not available on-line. Please wait at least 1 business day after the specified delivery time you selected when ordering has lapsed. If you encounter a problem and need to check delivery status, please do not hesitate to contact us at Customerservice(at)terrafrog.com.

 

 

Credit card fraud and theft of our merchandise will be prosecuted to the full extent of the law.

 

 

All content on this website is the property of TerraFrog Clothing Corporation and is fully protected by Canadian and international copyright laws. This includes computer code, software, text, graphics, icons, photographs, logos and sound recordings. No website content, in full or in part, can copied, distributed, transmitted, displayed, reproduced, published, licensed, modified, rewritten, transferred, distributed electronically, or linked to third party sites without the prior written consent of TerraFrog Clothing Corporation. Violation of this provision may result in severe civil and criminal penalties.

 

 

Terrafrog.com reserves the right, at our discretion, to make changes to these policies. Please check this page periodically for changes.